[15]
Automation
One inbox for every channel your customers message you on
[Overview]
Omnichannel messaging automation is a single AI assistant that reads and replies across every channel your customers already use — WhatsApp, Messenger, Instagram DMs, live web chat and SMS — from one connected inbox instead of five disconnected apps.
The core use case: a customer messages on whichever channel is convenient, gets an instant, accurate reply grounded in your own products and policies, and is handed to a person the moment the question goes beyond what the assistant should decide alone.
What changes once it's running:
[Channels]
[Overview]
Instead of logging into WhatsApp, Instagram and your website chat separately, your team works from one screen. Routing rules decide which channel and script a conversation uses, and a response-logic step decides when the assistant answers and when it hands off.
[Built for]
[What it does]
[Integrations]
[How we get you live]
[Still deciding?]
Book a free walkthrough and we'll show you how Omnichannel Multi-Channel Auto-Reply & Messaging Automation fits the way your team already works.
[FAQ]
Yes — we set that expectation clearly from the first message, and every handoff to a person is clean and immediate.
It says so and hands the conversation to your team with full context, rather than guessing.
We usually start with one or two channels, prove it works, then connect the rest.
No — it answers the repeat questions so your team can spend their time on the ones that actually need a person.
Let's talk
Tell us which channels your customers use most, and we'll show you what an assistant trained on your business looks like.